Privacy Policy

Last updated: October 16, 2026

This policy explains what information 24hrFixItPros ("we", "us") collects through https://24hrfixitpros.com, our web app and our mobile apps (together, the "Service"), how we use it, and the choices you have. The Service is operated by [LEGAL BUSINESS NAME], [MAILING ADDRESS]. Questions: help@24hrfixitpros.com.

Summary

You can browse the directory and call a pro without an account. We don't sell personal information.
If you ask a pro to call or text you back, we pass your name, phone number and note to that business so it can contact you.
Calls through our tracking numbers are logged with a masked caller number. Calls are not recorded.
We text businesses about new leads only if they opted in. Mobile numbers and texting opt-in data are never shared with or sold to third parties for marketing.
Card payments for Sponsored ads are handled by Stripe. We never see or store your full card number.

Information we collect

When you browse

Location you choose. The map uses the ZIP code or area you search for. If you allow device location, it's used in your browser or app to sort nearby pros. We don't store your precise location on our servers.
Technical and log data. Like most websites, our servers and hosting provider automatically record your IP address, browser and device type, the pages and API endpoints you request, and timestamps. We use this for security, abuse and rate-limit protection, debugging and basic usage counts.
Analytics. We run our own first-party analytics. We don't use Google Analytics, third-party trackers or advertising cookies, and we don't sell browsing data. We record events such as page views, searches (including the words you type), filters used, listings shown and opened, call, callback and text taps, and the steps of the advertiser signup. Each event stores the time, the page, a device type (phone, tablet or desktop), the referring website and campaign tags, and a one-day pseudonymous visitor key made from your IP address with a secret that changes every day (we never store the IP address itself). A random session id is kept in your browser's session storage and is cleared when you close the tab. If your browser sends Do Not Track or Global Privacy Control, we count the event without the visitor key, session id, referrer or campaign tags. We use these numbers to improve the Service, find areas with no pros, and give advertisers aggregated reports (for example, searches and calls per ZIP code and trade); those reports never identify you. Raw events are kept for up to 24 months.
Cookies and local storage. We use only what the Service needs: for example, remembering your last search in your browser, and a session cookie for logged-in sponsors and our staff. We don't use advertising cookies.

When you ask a pro to call or text you back

When you use Request a callback or Text this pro, we collect your first name (optional), phone number, ZIP code and the note or message you write, plus the listing you chose and the time. We send these details to that business, by text if the business has opted in to lead texts or otherwise through the contact method on file. Your request is also stored so we can show the business its leads, prevent abuse and handle support.

When you call through a tracking number

Some listings and Sponsored ads show a 24hrFixItPros tracking number that forwards your call to the business. For these calls our telephone carrier processes your phone number to connect the call. We keep call metadata: time, the listing called, the business's ZIP, the call's length, whether it was answered, a masked caller number (for example (303) ***-0142) and a one-way hashed version of the number so we can count repeat callers without storing the number itself. If a call is missed, we may text the business your number so it can call you back.

Call recording is off. We do not record or transcribe calls. If we ever turn recording on, we will update this policy first, and callers will hear a notice before any recording starts.

When you advertise (Sponsored ZIPs) or claim a listing

Business information: business name, phone number, email, contact name, website, business ZIP, the ZIP codes and trade you sponsor, your ad text, and any logo or photo you upload.
Billing: payments are processed by Stripe. Stripe collects and stores your card details under its own privacy policy. We receive only limited billing information from Stripe, such as a customer ID, subscription status, the card brand and last four digits, and payment dates and amounts.
Account and performance data: a secure "magic link" token for managing your ad (stored only as a hash), your SMS opt-in choice, and your ad's views, clicks, calls, callbacks and texts.

How we use information

To run the directory, connect callers with businesses and deliver callback and text requests.
To show businesses and sponsors their leads and results, and to bill sponsors.
To send service messages, such as lead alerts, magic links, monthly stats and billing notices.
To keep the Service secure, prevent spam, fraud and abuse, and enforce our Terms.
To comply with law and respond to lawful requests.

We don't use your information for automated decisions that have legal or similarly significant effects on you.

Text messages (SMS)

Who gets texts. Our texting program sends lead alerts to businesses listed on 24hrFixItPros, such as a new callback request, a text-the-pro message or a missed call. We text a business only after it opts in, for example by checking the SMS box when it claims its listing or buys a Sponsored ad. Consumers who ask for a callback are not added to any marketing list.

No sharing of mobile information. Mobile phone numbers and SMS opt-in or consent data are not shared with, sold or rented to any third party or affiliate for marketing or promotional purposes. We share them only with the carriers and messaging providers that deliver our messages, and only as needed to deliver them. All other categories in this policy exclude text-messaging originator opt-in data and consent; that information will not be shared with any third parties.

Message frequency varies with how many customer requests the business receives. Message and data rates may apply.

STOP and HELP. Reply STOP to any of our texts to unsubscribe. We'll confirm, and you won't get more lead texts unless you reply START. Reply HELP for help, or email help@24hrfixitpros.com. Carriers are not liable for delayed or undelivered messages.

We don't sell personal information, and we don't share it for cross-context behavioral advertising. We share it only:

With the business you contact. Your callback or text request, or your missed-call number, goes to the business you chose.
With service providers that run the Service for us under contract: hosting (Fly.io), telephone and SMS carriers (such as Telnyx or Twilio), payments (Stripe), email delivery, and map tiles and geocoding. They may use the information only to provide their services to us.
For legal reasons: to comply with law or legal process, protect rights, safety and property, or investigate fraud and abuse.
In a business transfer, such as a merger or sale of assets. The information would remain subject to this policy.

Listing details shown in the directory, such as a business's name, phone number, hours and address, come from public sources and are public. We also share them through our public API and MCP server.

How long we keep information

Callback and text-the-pro requests: full details (name, phone, note) are kept for 180 days. After that we delete the name and note and mask the phone number, keeping only anonymous counts.
Text message log: message contents are deleted after 90 days. The masked delivery record is kept for up to 24 months.
Call metadata (masked caller number only): 24 months, then deleted.
Opt-out records: kept as long as needed to honor your STOP request, stored as a hash plus the last four digits.
Sponsor and billing records: for as long as your subscription is active, then up to 7 years for tax, accounting and legal purposes. Ad images and ad text are deleted on request after cancellation.
Server logs: kept briefly by our hosting provider, generally no more than 30 days.
Security audit log (sign-ins and admin changes, no full phone numbers): 24 months.

Your choices and rights

Deletion and access requests. Anyone can ask us to access, correct or delete their personal information by emailing help@24hrfixitpros.com from the email or phone number involved, or describing the request so we can find it. We'll verify the request and respond within 45 days. Businesses can also ask us to correct or remove their directory listing.

Colorado residents (Colorado Privacy Act). If the Colorado Privacy Act applies to us, Colorado residents have the right to: confirm whether we process their personal data and access it; correct inaccuracies; delete it; get a portable copy; and opt out of the sale of personal data, targeted advertising and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal data or use it for targeted advertising or such profiling. To exercise a right, email help@24hrfixitpros.com. An authorized agent may submit an opt-out request for you. If we deny your request, you may appeal by replying to our decision with the subject "Privacy appeal". We'll respond to appeals within 45 days, and if you're unhappy with the outcome, you can contact the Colorado Attorney General. We will not discriminate against you for exercising these rights. We honor recognized universal opt-out signals, such as Global Privacy Control, as an opt-out of sale and targeted advertising, which we don't do anyway.

Texts: reply STOP (see Text messages). Device location: you can turn it off at any time in your browser or phone settings.

Children

The Service is not directed to children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, email help@24hrfixitpros.com and we'll delete it.

Security

We use encryption in transit (HTTPS), store sensitive tokens only as hashes, mask phone numbers in logs and admin screens, limit staff access, and keep an audit log of administrative actions. No system is perfectly secure, so please contact us if you think something is wrong.

Changes

We'll post any changes on this page and update the "Last updated" date. If changes are material, we'll give additional notice, for example on the site or by email to sponsors.

Contact

[LEGAL BUSINESS NAME]
[MAILING ADDRESS]
Email: help@24hrfixitpros.com

Last updated 2026-10-16. Markdown version.